Returns & Exchanges
At Santokuknives, we want you to be completely satisfied with your culinary tools. If your purchase does not meet your expectations, you may return or exchange unused items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the knives in their original protective sleeves and wooden gift boxes to prevent damage during transit, ensuring all documentation is included.
Shipping and Tracking
Affix the provided shipping label to your package and drop it off at an authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our warehouse team inspects the blade's condition, we will process your refund or ship your replacement item within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing