Frequently Asked Questions
Everything you need to know about our premium kitchen cutlery.
What makes your Santoku knives different from standard kitchen knives?
Our Santoku knives feature a unique 'three virtues' design, optimized for slicing, dicing, and mincing. We use high-carbon Japanese steel and traditional forging methods to ensure superior edge retention and balance compared to mass-produced cutlery.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on your location and customs processing.
Do you offer a warranty on your knives?
Yes, we offer a lifetime warranty against manufacturing defects. If your knife has a structural flaw or workmanship issue, we will repair or replace it at no cost to you. Please note this does not cover normal wear and tear or misuse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the unused knife in its original packaging for a full refund or exchange.
How should I maintain and sharpen my Santoku knife?
To maintain the blade, we recommend hand-washing only and drying immediately. For sharpening, use a high-quality whetstone rather than an electric sharpener to preserve the specific 15-degree edge angle characteristic of Japanese blades.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.